Alan C. Gillies , (2015),"Tools to support the development of a quality culture in a learning organisation", The TQM Journal, Vol. 27 Iss 4 pp. 471 - 482

Purpose – The purpose of this paper is to show how a systematic approach and supporting tools can
support the development of a quality culture, and align cultural change with process improvement goals.
Design/methodology/approach – The paper describes the development and deployment of a
systematic approach to developing a quality culture, achieved through a structured approach to
mentoring and supporting learning techniques including algorithmic matching of mentors to mentees
and a structured mentoring journey built around goals and milestones.
Findings – A structured approach to mentoring can deliver significant enhancements to a quality
culture, complementing structured approaches to process improvement allowing alignment of cultural
and process goals.
Research limitations/implications – The approach has been applied in a relatively small number
of organisations (eight) at the time of writing.
Originality/value – The use of a structured approach to learning enables establishment of a quality
culture to be part of a structured quality plan.
Keywords – Organizational culture, Quality culture, Learning organizations